Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you contact us, request a quote, or purchase our products, we may collect:

• Name and job title
• Company name and address
• Email address and phone number
• Business requirements and project details
• Payment and billing information (processed securely via third-party payment providers)

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent
• Referring website or source
• Device information (type, operating system)

2. How We Use Your Information

We use collected information for:

• Processing product inquiries and quotes
• Fulfilling orders and providing customer support
• Sending product updates and technical bulletins (with your consent)
• Improving our website and services
• Complying with legal obligations
• Marketing communications (only if you opt in)

3. Information Sharing

We do not sell your personal information. We may share data with:

• Service providers: Shipping partners, payment processors who assist in order fulfillment
• Legal requirements: When required by law, court order, or government request
• Business transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Secure data centers with access controls
• Regular security assessments and updates
• Employee training on data protection

5. Cookies & Tracking

Our website uses cookies to enhance user experience:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used for relevant advertising (opt-in only)

You can manage cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@guideontech.com

7. Data Retention

We retain your information only as long as necessary:

• Customer data: 7 years after last interaction (required for business records)
• Marketing data: Until you unsubscribe
• Analytics data: 26 months (anonymized)

8. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

As a global company, your data may be transferred to and processed in countries outside your residence, including Hong Kong, mainland China, and other jurisdictions. We ensure appropriate safeguards are in place for such transfers.

10. Policy Changes

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related inquiries or to exercise your rights: