Frequently Asked Questions

MOQ is 1 unit for sample orders. We support small batch orders for testing and evaluation purposes.

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal for orders.

For first-time customers, we typically require 50% advance payment with the balance paid before shipment.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Standard products: 2-4 weeks after payment confirmation.

Custom/OEM products: 4-8 weeks depending on specifications.

Lead time may vary based on order quantity and current production schedule.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Yes! We offer competitive pricing for bulk orders. Please contact our sales team with your requirements for a customized quote.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

We offer multiple shipping options:

• Express (DHL/FedEx/UPS): 3-7 days (recommended for samples)

• Air Freight: 1-2 weeks

• Sea Freight: 3-6 weeks (cost-effective for bulk orders)

We also support EXW, FOB, CIF, and DDP incoterms.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Yes! We ship to customers worldwide, including North America, Europe, Asia, Australia, South America, and Africa.

We have extensive experience with international logistics and customs documentation.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Shipping costs are typically paid by the buyer. We can arrange DDP (Delivered Duty Paid) if you prefer, which includes customs duties and taxes.

We provide accurate HS codes and commercial invoices for smooth customs clearance.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

All products come with a 12-month warranty covering manufacturing defects.

Extended warranty options are available upon request. Please contact our sales team for details.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Yes! We provide comprehensive technical support including:

• Product selection guidance

• Integration support and documentation

• Troubleshooting assistance

• Firmware/software updates

Contact: support@guideontech.com

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Yes, we specialize in custom/OEM solutions!

We offer:

• Custom specifications and parameters

• Custom enclosures and form factors

• Firmware customization

• Private labeling and branding

Please describe your requirements in the quote request form.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

All products are fully calibrated before shipment with calibration certificates included.

We offer NIST-traceable calibration services. Recalibration services are available for existing customers.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Our products comply with international standards and certifications:

• CE Marking - European conformity

• RoHS - Restriction of hazardous substances

• ISO 9001 - Quality management system

• ITAR - Some products are ITAR-free

Specific certifications vary by product. Please check the product datasheet or contact us for details.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Yes! We encourage customers to request samples for evaluation.

Sample pricing is available at discounted rates. The sample cost can be deducted from your first bulk order.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Consider these factors when selecting a product:

• Accuracy requirements - Bias stability, resolution

• Operating environment - Temperature, vibration, shock

• Size and weight constraints

• Power consumption

• Interface requirements - RS-422, RS-232, CAN, etc.

Our technical team can help you select the optimal product for your application.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

We accept returns within 30 days of delivery for defective products or products significantly different from the description.

Please contact our support team before returning any products. We will provide return instructions and RMA (Return Merchandise Authorization) number.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855

Contact our support team:

• Email: support@guideontech.com

• Phone: +86 18688311855

We aim to respond to all inquiries within 24 hours.

For detailed information, please contact our sales team at info@guideontech.com or +86 18688311855